Customer Service
September 8, 2006 at 1:19 am | In Food for Thought, Uncategorized | Leave a Comment
Customer service in the U.S. has become a bad….naughty word. Most people have at least one horror story locked in their memory. Traditionally, customer service was about servicing the customer….”customer is always correct” attitude. Today, you have to fight your way like crazy to get even a shred of credibility with the operators. Many mistakes over billing for cellphones, cable television, and credit cards remain unresolved because the company is more focused on their bottom line than attracting and keeping new customers for a long term business relationship. It’s all about the immediate sale. Continue reading Customer Service…
Motivation
September 8, 2006 at 12:51 am | In Uncategorized | Leave a Comment
Working for someone else has its advantages and disadvantages. For instance, one advantage may be job security and a mostly guaranteed paycheck every pay period. The downside is that there is plenty of politics involved. The company I work for now does logistics analysis and acquisitions. It is common to see people trying to inch their way to the top by stepping on the little guy, or more realistically smothering them. Yesterday was one of those days that seriously motivated me on my way to getting a job in Japan. Continue reading Motivation…
Business Trip and Job Possibilities
September 1, 2006 at 12:02 am | In Career, Uncategorized | Comments Off
Career thoughts this week will be brief. I took a business trip to Colorado Springs for a few days. It is amazing how fast the weather changes there. Driving up Pikes Peak (a 14,000 ft mountain) was enthralling. The road is a mixture of asphalt and dirt without guard rails. Even though the weather was pleasant going up, when I reached the top it completely changed. As if I wasn’t supposed to be up there, a storm rolled in on que and it started hailing and lightning filled the sky. Although somewhat concerned, I was excited to see such magnificence in motion. Continue reading Business Trip and Job Possibilities…
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