Japan-go

 Customer service in the U.S. has become a bad….naughty word. Most people have at least one horror story locked in their memory. Traditionally, customer service was about servicing the customer….”customer is always correct” attitude. Today, you have to fight your way like crazy to get even a shred of credibility with the operators. Many mistakes over billing for cellphones, cable television, and credit cards remain unresolved because the company is more focused on their bottom line than attracting and keeping new customers for a long term business relationship. It’s all about the immediate sale. Continue reading Customer Service…